Once described as, “the grit in the oyster that creates the pearl”, Ruth wishes to make a difference in the world by changing attitudes and practices relating to ethics and compliance. Following a varied and exciting international legal career, Ruth Steinholtz founded AretéWork in 2011. Areté is the Greek concept of excellence and virtue ethics – being the best one can be.  The firm assists organisations globally in managing risk and improving results by fostering strong ethical cultures based upon values.  

Previously, as General Counsel and Head of Ethics at Borealis AG, Ruth developed a values-based approach to ethics and compliance – employing ethics ambassadors throughout the company. Organisations around the world have adopted this approach; publicised through Ruth’s Good Practice Guide to Ethics Ambassadors written for the IBE and her many speaking engagements.

Ruth’s unique approach combines knowledge of the underlying legal and regulatory frameworks and her expertise in culture risk measurement, behavioural ethics, culture change and her direct experience in team leadership and executive coaching. 

Ruth continues to push for change through her co-authorship, with Professor Chris Hodges, of the book Ethical Business Practice and Regulation: A Behavioural and Values-Based Approach to Compliance and Enforcement (Hart Publishing, December 2017).  Regulators in many countries are interested in the approach advocated in this book.

Ruth is a frequent speaker, panellist and workshop leader on the mirror concepts of Ethical Business Practice and Regulation and is fully certified in the use of the Barrett Values Centre’s Cultural Transformation Tools.  

Ruth’s other publications include the Institute of Business Ethics Good Practice Guide to Performance Management for an Ethical Culture (2014). 

Follow Ruth @ruthsteinholtz and find her blog at aretework.com

Gillian leads and manages the delivery of the Refinitiv customer experience across the Pacific region. Together her team address customer service needs and integrate service related and support initiatives to ensure outcomes and performance benefit for Refinitiv clients.  

Leveraging her nearly 20 years of frontline experience, both with end users and senior decision makers, Gillian continues to drive customer satisfaction, contribute to overall service improvement and enable more engaging business relationships.

Gillian has held a broad range of roles in the company including, account management, business development, product launch and customer training.

Gillian started her career with Reuters Scotland & Northern Ireland in 1995 before moving to Sydney in 2001. 

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