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A remarkable shift has taken place in the wealth management industry in 2020. Aite Group’s executive survey shows that 53% of wealth management firms globally have noticed a significant increase in clients’ demand for digital capabilities with the start of the COVID-19 crisis compared to a year prior.

While digital transformation had been on firms’ agenda for many years, the shift in investor behavior due to COVID-19 has accelerated the adoption of new strategies, and tools by wealth firms and financial advisors.

It is expected that digital initiatives will be keeping the industry busy for the foreseeable future and technology providers like Refinitiv are offering solutions that provide for digital experience upgrades around engagement, communications, omni-channel access, financial planning, and advice. While a crisis such as the current pandemic can easily lead to budget cuts, firms are well-advised to move forward with a digital strategy, as time is of the essence, and leading firms will not sit idle. 

Join this webcast to hear more about:

  • Where leading financial institutions and technology providers stand today
  • What capabilities will be essential for successfully weathering the current COVID-19 crisis

Speaker Biographies
Sinisa Babcic
Partner, Advisory Services
Ernst & Young LLP

Sinisa Babcic is a Principal in the Consulting Services practice of Ernst & Young LLP.  Sinisa serves as the Business Consulting leader for Ernst & Young’s Wealth Management Advisory business.  He has worked extensively with the top 10 Wealth Management institutions and technology providers specializing in strategy, business transformation, and delivery of next generation product and technology solutions for global wealth management, retail brokerage, and private client banks. 

Sinisa focuses on the evaluation and delivery of emerging fintech, wealth-tech, and next-gen technology solutions, including blockchain, neobanks, and roboadvisors to help firms rethink their business and develop new strategies and solutions to respond to disruptive change.

Before joining EY, Sinisa worked with leading financial software companies to develop and implement global enterprise solutions designed to support professionals who manage and advise individual’s wealth.
Charles Smith
Global Head of Digital Solutions

Charles is responsible for driving the strategic direction, business planning and financial results for Digital Solutions business.  Prior to joining Refinitiv, Charles was a managing director in the Wealth & Asset Management Advisory practice of Ernst & Young LLP (EY). Charles has deep knowledge in wealth management product areas and is an inventor on eight US patents on process and product designs.

Over the last 15 years, Charles has worked extensively with many of the top 10 US financial services institutions with a focus on product strategy, platform design, digital strategies, operating model development, and process improvement. Prior to joining EY, Charles had senior leadership roles at Fiserv/CheckFree (now Tegra118) and Misys (now Finastra).
Eric B. Lordi 
Managing Director and Head of Platform Development 
Morgan Stanley Wealth Management

In this role, Eric is responsible for bringing together platform initiatives centered around advice delivery tools for FAs.  The centerpiece of which is WealthDesk, a new award-winning platform (MMI 2018) bringing together planning, advisory, and risk management capabilities in a seamless FA environment. 

Furthermore, Eric manages a broad team charged with building, managing, and training on this toolset, ultimately positioning to both the field and senior management how the firm’s value add components come together to grow the wealth management business. 

Before joining Morgan Stanley, he worked for Merrill Lynch, as Head of Merrill Lynch One strategy and business development, and executed on consolidating multiple investment advisory products into one single platform.  He has been in the industry for 17 plus years, in various strategic roles, and began his career as a Trust and Estate lawyer.  
Joe Stensland
Head of Digital Investor

With 25 years in the fintech industry, Joe is a seasoned innovator known as a thought leader in the digital wealth space. In early 2020 he led the sale of Scivantage to Refinitiv.  Joe led the transformation of Scivantage, a pioneer and leader in digital wealth technology, from a $7M professional services firm to a $30+M product company.  Most recently, as Chief Commercial Officer, Joe was responsible for all commercial aspects of the business, including Sales, Marketing, Solutions, and P&L management.

Prior to Scivantage, Joe was Vice President of Product Management and Business Development for Kenamea, where he was responsible for driving the product, distribution, and partnership strategies, resulting in the successful sale of Kenamea to Scivantage.

Before Kenamea, Joe was Senior Vice President of Product Management of the Wealth Management division at Thomson Financial, a predecessor company to Thomson Reuters and now Refinitiv. At Thomson Financial, Joe spearheaded the combination of businesses and products that lead to the formation of Thomson Financial’s Wealth Management business. Joe and his team created Thomson ONE Advisor, still the leading solution for wealth management advisor workflow solutions in the US. 

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